Events and Incidents

Every Event will appear on the Event’s feed. It can be opened by clicking on the Side Bar Navigation option. 

You will be able to see the preview information of each Event which includes : 

Event Type Icon - Determined by what type of Event you are creating. 

Event Name - An automatic name for the Event is created based on the Event type and can be configured in the Event Details. 

Time Created - The time the Event was reported. 

Priority - The priority of the Event. 

Event Date and Time - The date and time the Event happened, this can be added manually and may or may not be different of the date the Event was created. 

Jump to Location  - By clicking this button the map will take you the exact location the Event was reported. 

In order to view and edit previously created Event you will have to select them from the feed and a new window will appear with the details. 

Details

Every  type is different and includes a different set of Event Details depending on the requirements of the Event nevertheless the same structure for every Event Details window is the same. 
 

• Event Name - This is the default name of the Event based on the Event type, it can be edited once clicked on it on the Event Details Window. 
• Priority - This is defined when creating the Event and will determine the color of the Event. 
• Jump to location - This functionality shows the exact location in the map where the Event is located. 
• Date and Time of the Event - This is the specific date and time the Event was created. 
• Location - The Event location can be determined in multiple ways, including the location of the device the Event was created on, a Map marker location, exact coordinates and Event areas. 
• Add to - You can create Incidents and Assignment Events by adding them directly here. 
• Status - You will be able to determine the status of the Event, can be Active or Resolved.  
• Details -  You will be able to add the relevant information for the Event such as who is reporting the Event, the priority, and location. According to the different Event Categories, some dropdowns may vary.
• Activity - You will be able to add the different attachments and notes to each Event to have all the necessary information. Here is where they will be displayed and can be edited. 
• Links - You will be able to find links that are related to the selected Event, such as Assignments and Incidents.
• History - Here you will be able to see any activity related to the Event, such as people adding Events to incidents, attaching pictures, or updating status.
• Add Note - Option to add additional information to the Event.
• Add Attachment - Attach information to the Event.
• Add Event - This will prompt the New Event report window and allow you to create multiple Events.

Activity  

To add all of the necessary information to your Event you can add notes, attachments and Events. Adding a Event to a Event will automatically create a new Incident Collection. The Activity section in an Incident shows a timeline of Events, notes, and attachments as they were created. The Activity section of a Event will display notes and attachments added to the Event.  

All activity will be listed showing the most recent entry first. You can change the order to chronological order by clicking the arrow button next to time. Activities can be expanded to show more information by clicking “expand all” or the arrow next to it. The information shown and actions you can perform will depend on the type of activity. Notes can be expanded to view the entire note and edited. Image attachments can be expanded to show a preview of the image or a full screen view of the image where you can download the image. Events can be expanded to show an overview of the Event or you can go directly to the Event itself.   

History 

Here you will be able to see any changes to the Event, such as people adding Events to Incidents, Attaching pictures, updating status, or editing information. 

Incidents

Incidents are the collection of Events that happened on the same related issue. In order to create Incidents, the Events have to be created individually first and before saving you can add more Events on the bottom of the Event’s window. 

You can identify incidents on the Events Feed by locating the icon. . 

Just like with Events, when you open Incident Details, you can modify the Incident Collection Name, adjust the priority, resolve the incident, and add notes, attachments, and other Events to include in the Incident.

In the Activity section, you can view the Events attached to the Incident. You have the option to expand the details of each Event on the screen or go to the Event by clicking on the options next to the Event name.