Make sure that the user has permits to add, view, and change a Patrol as explained on the Mobile User Permissions: 

• In doubt use the Patrol Permission - Mobile permit

Make sure that the user has permits to see the desired Report category as explained on the Mobile User Permissions:

• For example; for this user, we want to give permits to the Mobile Test event category and the Mobile Testing event category

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• This will give us permits to see in the app all events under these 2 categories.

Make sure your user profile has the same permits as the parent user.

Ensure your user profile has the same Patrol permits as the parent user.

Note: Changes made to admin need to be synced. Please start a manual sync by tapping on Sync in Status view or closing and reopening the app to see changes applied. 

 

 

Your user account could not be synced, please contact your site admin issue

This issue is displayed when the user did not successfully created a subject on the server.   When presented with this login error the user account should be verified from EarthRanger Admin as to the status of an associated subject.   Admin of the site should confirm the state of that user on their server and see if they have a linked subject, which can be confirmed with the logs and/or the admin site check for the user.   The admin can make some adjustments based on the user setup. E.g. If a subject is not associated with the user, and admin can create the association or if a subject is associated with the user an admin can remove that subject from the system   Other option is that the user send to the support team their database so we can confirm on the client side.

 

 

I don’t see the "Tracking" filled in with my user information on the web

The list of subjects labeled as "tracked by" is derived from the Subject Groups within the Default Patrol Configuration. Ensure that your subject is included in the subject group specified in the default patrol configuration you've selected.

Go to the Reports dashboard sync all of the pending Reports.   If the Report still doesn't sync, open the list to see the reason.

1. Make sure you have an active internet connection.
2. If cellular data is been used, make sure mobile data usage is enabled for EarthRanger Mobile.
3. The tracking points will be cached locally when offline and the app aggressively tries to upload once an internet connection is re-established. Batching is on the order of 25 when uploading cached tracking points and there is no limit on how many to make the batch attempt. 
    

1. Make sure you have an internet connection available.

EarthRanger Mobile currently does have full support for offline maps. When actively tracking the app caches sections of the map for offline use, but not the entire base map so when offline if you navigate to an area where the map wasn't cached you could see an empty view. Your tracking points and lines should continue to work whether a map is cached or not while offline. 

1. Make sure the EarthRanger Mobile has the following permissions in device settings:
2. Location: Always
3. Motion & Fitness: On